Do you charge Tax?
There is NO SALES TAX on any order shipped outside of Illinois. For orders shipping to Illinois addresses, the current tax rate is 8%. Illinois customers who are exempt from sales tax must provide proper documentation.
Do you offer Technical Support?
Yes! Our degreed engineers are available to help you with pre-project planning, installation and post-installation support. Just call or email us with any questions!
Is your site secure?
Yes, with e-ComfortUSA.com we guarantee all transactions to be 100% safe. Our website utilizes a secure server. Transactions on our site are protected with a 256-bit Secure Sockets Layer encryption. We utilize the latest in encryption technology to ensure complete protection, safety and security to all of our customers.
Do you offer expedited shipping services?
Expedited service is available on most Parcel shipments and some LTL Freight shipments. If you require Expedited Shipping, you will need to place your order by telephone during regular business hours. There is an additional charge for this service. The charge will vary, depending on the products in your order. Please note that expedited shipping service will not effect the processing time of your order -- it will only alter the class of shipping service used.
Expedited LTL Freight service is not available in all areas. We do not ship heavy or fragile products via Parcel due to the likelihood of damage. We do not ship 3rd Party Bill-To on customers' UPS or FedEx accounts.
I'm a customer in Canada. Can I buy from your website?
Yes! If you complete your order on the website, we'll contact you with the shipping cost before proceeding. If you place your order over the phone, we will provide you with the cost before completing your order. Please note that you may be responsible for customs brokerage charges and/or sales taxes.
Do you match competitors prices?
Yes, e-ComfortUSA.com will match any authorized dealer’s price! If you find a lower price (including shipping, handling, delivery and tax) on an identical branded item with the same features currently available for sale and delivery from an authorized online store, contact e-ComfortUSA.com with the competitor’s details and we will match that total price. When contacting e-ComfortUSA.com Toll Free: (866) 554-HEAT or emailing sales@e-ComfortUSA.com you must provide all information, including shipping, handling, delivery date and a link to the product's page.
Exclusions
e-ComfortUSA.com will not match competitors' bonus or free offers, special offers, rebates, financing offers, clearance or closeout prices, or prices on used, damaged, returned, open box or display merchandise, service contracts, or installation, delivery, or assembly services. e-ComfortUSA.com will not match competitors' prices that result from a price match. e-ComfortUSA.com Price Match Policy does not apply to parts or accessories. e-ComfortUSA.com reserves the right to revoke this policy at any time.
Do you offer products other than those listed on your website?
Yes! We can quickly source almost any HVAC product from any manufacturer and provide you with a competitive price. This includes manufacturers and products that are not listed on our website. Email, call or chat with us to discuss your product needs.
How do I pay by check or money order?
During the checkout process, select the Pay-By-Check form under payment options. Simply print out your order confirmation and include it with your check. As soon as your payment is received, your order will be processed.
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