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| Frequently Asked Questions |
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- Do you offer products other than listed on your website?
- Where are you located?
- How much is delivery?
- Do you offer expedited shipping services?
- I'm a customer in Canada. Can I buy from your website?
- Do you offer Technical Support?
- Do you ship to PO Boxes?
- Do you match competitors prices?
- Do you charge Tax?
- How do I pay by check or money order?
- Is your site secured?
- Do you offer products other than listed on your website?
Yes! We can quickly source almost any HVAC product from any manufacturer and provide you with a competitive price. This includes manufacturers and products that are not listed on our website. Email, call or chat with us to discuss your product needs.
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- Where are you located?
Our main corporate office is located in Arlington Heights, Illinois. Depending on your product and destination, it may ship from Illinois, Wisconsin, Missouri, or another state.
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- How much is delivery?
It's absolutely FREE in the continental U.S. (Applies to standard ground only)
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- Do you offer expedited shipping services?
Yes! A variety of expedited shipping services are available including…
- UPS Next Day Air
- UPS Second Day Air
- UPS Three Day Select
- and more…
For larger packages and equipment we always choose to go with LTL Common Carriers to ensure your order's safety. (Fastest available)
NOTE: Additional charges may apply for expedited shipping.
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- I'm a customer in Canada. Can I buy from your website?
Sure. We regularly ship to Canada. However, additional shipping charges may apply. Please email, call or chat with us prior purchasing for an accurate price.
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- Do you offer Technical Support?
Yes! Each of our Technical Specialists has field-installation experience. We offer support both before and after you buy. We can even give you advice for choosing a qualified contractor.
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- Do you ship to PO Boxes?
No. For the security purposes we can only ship to verified addresses.
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- Do you match competitors prices?
Yes, e-ComfortUSA.com will match any authorized dealer’s price! If you find a lower price (including shipping, handling, delivery and tax) on an identical branded item with the same features currently available for sale and delivery from an authorized online store, contact e-ComfortUSA.com with the competitor’s details and we will match that total price. When contacting e-ComfortUSA.com Toll Free: (866) 554-HEAT or emailing sales@e-ComfortUSA.com you must provide all information, including shipping, handling, delivery date and a link to the product's page.
Exclusions
e-ComfortUSA.com will not match competitors' bonus or free offers, special offers, rebates, financing offers, clearance or closeout prices, or prices on used, damaged, returned, open box or display merchandise, service contracts, or installation, delivery, or assembly services. e-ComfortUSA.com will not match competitors' prices that result from a price match. e-ComfortUSA.com Price Match Policy does not apply to parts or accessories. e-ComfortUSA.com reserves the right to revoke this policy at any time.
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- Do you charge Tax?
We are required to charge sales tax on all shipments to Illinois. If you are an Illinois resident, please call us prior to placing your order.
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- How do I pay by check or money order?
After placing a product in your cart, select the Pay-By-Check form under payment options. Simply print out your order confirmation and include it with your check. As quickly as your payment is received, your order will be processed.
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- Is your site secured?
Yes, with e-ComfortUSA.com we guarantee all transactions to be 100% safe. Our website utilizes a secure server. Transactions on our site are protected with a 256-bit Secure Sockets Layer encryption. We utilize the latest in encryption technology to insure complete protection, safety and security to all of our customers.
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